How do I confirm my reservation?
After submitting your booking request via our website, we will be in touch within 48 hours via email with details on how you can place your security deposit. If your apartment of choice becomes unavailable, we will let you know if there are similar alternatives. Your reservation will ONLY be confirmed upon receipt of the security deposit.
What modes of payment do you accept?
We accept payment by telegraphic/wire transfer and credit card. Please note that transaction fees of 4% will apply for credit card payments. All bank charges are to be borne by the tenant ie. the amount we receive should be nett of charges. Please email firstname.lastname@example.org for all payment-related queries.
How will I be charged if my stay starts during the month and not on the 1st?
Your first month’s rent will be pro-rated as follows: monthly rental x 12 / 365 x no. of days stayed in the first month. The same calculation will apply for check-outs before the last day of the month.
What is included in the price?
Our beautifully furnished serviced apartments come with the following:
- Weekly housekeeping services
- Cable TV (basic channels: world news, entertainment and kids)
- High-speed wireless broadband internet
- Periodic aircon servicing
- Free utilities (up to a monthly cap of S$200/S$250/S$350 for a 1/2/3-bedroom apartment respectively)
- A range of home appliances, flatscreen TV, DVD player, cutlery and kitchen utensils, towels, and bed-linen, for use during your stay
What extras would I have to pay for?
Our prices are nett – we absorb agent/sales commission and Government Sales Taxes.
You would have to pay for excess utilities charges (if any), lost or defective items (including keys/access cards) in the apartment.
Is the monthly utilities cap sufficient? How do I pay for over-consumption?
The utilities cap provided is generally sufficient for moderate and responsible use. To keep within the limit, you are advised to switch off all lights and appliances, especially aircons, when not in use. You will be notified and billed on a monthly basis if your consumption exceeds the provided cap.
What if I need extra housekeeping services?
Please send an email with your requested timeslot to email@example.com. We will let you know the availability and charges.
Are we allowed to use the condominium’s facilities?
Yes, you are allowed to use all the condominium’s facilities that do not require permanent residences access card. Most facilities are free, while some require a nominal charge according to each condominium’s regulations.
What should we do if we break a glass or plate during our stay? Do we have to replace it?
If you break a glass or a plate, please inform our Property Manager immediately via firstname.lastname@example.org. We will replace it and charge you a small nominal fee.
What if I need to change my check-out date?
Please email your preferred check-out date to email@example.com. Please note that you are liable to pay for the contracted stay period. No refund will be given for earlier check-outs.
Do you have special rates for long-term stays?
Yes, we do. Please email firstname.lastname@example.org to enquire.
When will I get my security deposit back?
We will refund your security deposit within 10 days of checking-out. If items listed in the Inventory List are deemed missing/damaged, we will inform you before deducting it from your security deposit. The security deposit CANNOT be used to offset the last month’s rent.